The best ways to reach us
For general questions, pre-sales questions, or product support, email:
If you already purchased through Gumroad, the fastest support path is usually to reply to your receipt or delivery email so the order context stays attached.
What to include in your message
To help us solve the right problem faster, include:
- the product name
- your purchase email if you already ordered
- the file name or page you are asking about
- a short description of the issue
- screenshots only if they actually help explain the problem
Response expectations
SourceLedger is intentionally built without calls, live chat, or heavy consulting layers.
The normal response standard is:
- product delivery or broken-file issues: as soon as possible
- pre-sales questions: usually within 3 business days
- custom sourcing requests: generally declined
What support covers
We can usually help with:
- missing download files
- corrupted files
- duplicate purchase or payment issues caused by a technical error
- basic clarification on how a template, checklist, or calculator is meant to be used
What support does not include
Support does not include:
- supplier selection on your behalf
- factory outreach done for you
- live negotiation services
- sourcing agent work
- legal, customs, tax, or compliance advice
- custom consulting unless explicitly offered in the future
Before you contact us
If your question is about how to use the products, check these first:
- the Quick Start Guide inside the toolkit
- the article that matches your current step, such as MOQ, RFQ, landed cost, supplier comparison, or QC
- your Gumroad receipt message for download instructions
Keeping support narrow helps the products stay clean, useful, and sustainable.
Keep moving with the guides, free pack, or toolkit.
Read the practical guides, start with the free supplier email pack, or move straight into the toolkit if you want templates, calculators, and checklists in one place.
